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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible to receive refund for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not provide a return label or pay for returns shipping if the item was correct but you changed your mind after receiving order.Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and a store credit issued cannot be exchanged or refunded.
All shipping charges and government taxes are non-refundable.
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at xeniumtradinginc1@gmail.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
To start a return, you can contact us at xeniumtradinginc1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at xeniumtradinginc1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible to receive refund for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not provide a return label or pay for returns shipping if the item was correct but you changed your mind after receiving order.Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and a store credit issued cannot be exchanged or refunded.
All shipping charges and government taxes are non-refundable.
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at xeniumtradinginc1@gmail.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
To start a return, you can contact us at xeniumtradinginc1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at xeniumtradinginc1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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